These Terms and Conditions govern your use of Bigicloud’s hosting services including Web Hosting, Managed Hosting, VPS, and Dedicated Servers. By purchasing or using our services, you agree to these Terms.
Refund Policy
Bigicloud offers a 3-day refund policy on new web hosting purchases. Customers must request cancellation within 72 hours of purchase to qualify for a refund.
Refunds apply only to the first purchase of Web Hosting, Managed Hosting, VPS, or Dedicated Server.
No refunds for domain registration, SSL certificates, setup fees, or add-ons.
After 72 hours, payments are non-refundable.
Account Setup & Billing
Services are activated after successful payment verification.
All accounts are billed on a recurring basis (monthly, quarterly, annually) unless canceled.
Invoices must be paid on or before the due date to avoid suspension.
Failure to pay within 7 days after due date may result in account termination and data loss.
Cancellation Policy
You may cancel your hosting plan at any time by submitting a cancellation request via your client portal. For a refund, requests must be made within 72 hours of purchase.
Usage Policy
Hosting accounts may not be used for spamming, phishing, hosting malware, illegal downloads, or copyright-infringing content.
Excessive resource usage that affects server performance may lead to suspension.
Dedicated Servers, VPS, and Managed Hosting must not be used for launching DDoS attacks, crypto mining, or mass email spamming.
Backups & Data Responsibility
Bigicloud performs periodic backups for Web Hosting & Managed Hosting; however, clients are solely responsible for maintaining their own backups. VPS and Dedicated Server users must implement their own backup strategy.
Service Availability & Liability
We strive to maintain 99.9% uptime. However, Bigicloud is not liable for interruptions caused by factors beyond our control (e.g., network outages, force majeure, hardware failure). We are not responsible for data loss, business interruption, or financial loss caused by downtime.
Termination
We reserve the right to suspend or terminate accounts without notice if found violating these Terms, engaging in abusive activity, or failing to pay invoices.
Privacy & Security
Your personal data will be handled in accordance with our Privacy Policy. Customers are responsible for securing their login credentials.
Governing Law
These Terms are governed by the laws of the United States and the European Union, depending on the service location. Any disputes will be resolved under the jurisdiction of the respective region where the service is hosted.
Contact
If you have questions regarding these Terms, please contact us at support@bigicloud.com.
